Refund Policy

Last updated: September 2026

This policy applies to subscriptions and traffic packages purchased through the VPNJR user panel. It explains the refund commitment, review boundaries, request steps, and return routes. Before submitting a request, check your username, order record, and actual payment channel. VPNJR uses the order status and payment records shown in the user panel as the basis for processing.

Refund Window and Scope

A full refund without a stated reason may be requested within 60 days of the first payment. “First payment” means the first paid order completed and successfully credited for the same user. The refund window starts when payment for that order is completed. You do not need to provide additional proof because your plans changed, the connection environment was unsuitable, or you no longer need the service.

Normal use of purchased traffic during the refund window does not by itself cancel eligibility for a first-payment refund. Once the request is approved, the service benefits linked to that first-payment order will end. A refunded order cannot continue to be used to obtain a subscription or access international routes. The actual payer should submit the request through the corresponding account so order ownership can be verified.

Situations Not Directly Covered

Renewals, later add-ons, and prorated upgrades outside the first payment are not directly covered by the first-payment refund commitment above. Requests submitted after 60 days are also not handled as full refunds without a stated reason. Duplicate charges, abnormal order status, or a successful payment without credited benefits are transaction-review matters. VPNJR will first verify the payment record, then make a correction or refund based on the result.

Accounts involved in resold subscriptions, publicly shared access credentials, attacks on network resources, fraudulent payments, abusive payment disputes, or other violations of the Terms of Service are not handled through the standard no-questions-asked refund process. If a request also involves usage clearly beyond the purchased traffic allowance, VPNJR may first review the order, traffic records, and account activity. This review identifies transaction and compliance status; it does not require a reason for a normal first-payment refund request.

Request Process and Required Information

Refund requests must be submitted through a ticket in the user panel. Include your username, the identifier of the order to be refunded, the actual payment channel, and payment records that can be used to verify the transaction. A refund reason may be omitted. If the order involves a duplicate payment, missing benefits, or an upgrade issue, we recommend describing the order status so the request can be distinguished from an order correction.

After receiving a request, VPNJR verifies whether the order was the first payment, whether it remains within the 60-day window, whether the payment has been credited, and whether the requesting account matches the order. If information is insufficient, the ticket will ask for verifiable details. Continue replying in the original ticket rather than submitting multiple requests for the same order.

Return Routes and Credit Timing

Eligible refunds are generally returned through the original payment route. Alipay payments are returned through the corresponding Alipay transaction route, and WeChat payments are returned through the corresponding WeChat transaction route. After a refund is submitted to the payment channel, the final credit status and display time are handled by that channel. VPNJR does not promise a fixed credit date. You can check the refund status in the transaction records of the original payment channel.

If the original payment route cannot receive a refund because of its channel status, VPNJR will explain the verifiable next steps in the ticket. Without verifying the account and order, funds will not be sent to another payer or unrelated account, and an approved full refund will not be replaced with additional subscription credit.

USDT and Disputed Orders

The return process for USDT payments differs from that for Alipay and WeChat. Because a completed on-chain transaction cannot be recalled by a payment institution, the applicant must provide the original order information in the ticket and confirm a compatible address and corresponding network for receiving the refund. VPNJR will first verify the original payment record, then process the return to the confirmed address. If the address or network information does not match, the refund will be paused until confirmation is completed.

If the same order has entered a payment-channel dispute, the on-chain transaction cannot be matched to the order, or the payment record shows that the transaction is incomplete, VPNJR will verify the transaction first and will not execute a duplicate refund. Keep the ticket records and follow the result shown in the user panel. After a refund is completed, if you still need VPNJR, you can select a monthly subscription or a permanent, non-expiring traffic package again in the user panel.