For account, subscription, payment, refund, international route, or client issues, submit a ticket first. Your description and relevant page details stay in one record for easier follow-up and status checks.
This page lists only officially published contact options. Unpublished details are not replaced with guesses.
Use it for account access, subscription status, payment results, refund requests, traffic display, client imports, and international route connection issues. Submit after signing in; ticket history and follow-up replies stay together.
Response expectations: Tickets are handled based on queue position and issue complexity. No fixed public response time is currently available; please follow your ticket status for updates.
Submit or view a ticket →VPNJR has not published a support email address. For subscription, payment, or refund matters, use the Ticket Center to avoid sending information to an unverified address.
Response expectations: Since no public email channel is available, this option has no response-time commitment. Any official address will be shown on this page.
VPNJR has not published a Telegram support account. Do not send account details, order information, or payment credentials to similar names found in search results.
Response expectations: Since no public account channel is available, this option has no response-time commitment. Please use on-site tickets for now.
Complete information reduces back-and-forth. Describe what you actually observed; there is no need to guess the cause.
Include your login username, the subscription status you see, the relevant plan name, and the step where the issue occurred. Never include your password in a ticket.
State the payment method used, the status shown on the order page, and the actual result. VPNJR supports Alipay / WeChat Pay / USDT and offers refunds within 60 days without requiring a reason. Start refund requests through the Ticket Center so they can be linked to the order record.
Include your platform, messages shown in the client, selected region and route type, and whether the issue occurs while importing a subscription, connecting, or accessing international websites. VPNJR supports Windows / macOS / iOS / Android / Linux.
Before submitting an issue, confirm that your current usage matches the published service details.
| Item | Current details | When to submit a ticket |
|---|---|---|
| Route coverage | 100+ countries / 220+ routes | A specific region cannot connect, route selection behaves unexpectedly, or the result differs from what you expected |
| Concurrent devices | No device limit | An issue occurs with device login, subscription import, or connection status |
| Supported platforms | Windows / macOS / iOS / Android / Linux | Issues obtaining the client, importing a subscription, configuring permissions, or completing the connection process |
| Payment methods | Alipay / WeChat Pay / USDT | The order status has not updated, the payment result needs verification, or you want to request a refund |
| Registration requirements | No email address required; create an account with a username and password | Username login, password use, or account access issues |